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Integrations
Public Slack Bridge
Matrix.org provides a public free Slack bridge, which is free to use forever but comes with some limitations: You can bridge to an unlimited number of channels, but only public channels. You must bridge to a public room. Matrix users cannot puppet themselves,...
Admin Bot
Matrix brings lots of possibilities for collaboration through federation of different homeservers. This calls for moderation tools which consider the decentral power levels of Matrix rooms. Admin Bot is only available on homeservers with the Element Enterprise...
Audit Bot
Audit Bot is for compliance with the law or your organization's guidelines. This service account allows you to read every conversation on your server, including encrypted conversations. Audit Bot is only available on homeservers with the Element Enterprise Clo...
Add Email to Your Account
Go to Element All settings Enter your email address and click Add When you get this message, check your email Click the link in the email. Make sure it opens in another tab/window, leaving your Element client where it is When you get this message...
Change Account Password
Resetting the account password will log out all your sessions. Before doing this, make sure that all your sessions are connected to key backup, all sessions have backed up all their keys. See Check Cross Signing Status, and you have your correct key backup pa...
Submit Debug Logs
Search for other issues of the same problem on Element Web and Desktop: https://github.com/element-hq/element-web/issues Element iOS: https://github.com/element-hq/element-ios/issues Element Android: https://github.com/element-hq/element-android/issues ...
Set up Cross Signing
On first login to a new account Sign up or log in Click Generate a Security Key or Enter a Security Phrase. Then click Continue Take note of your key, then click Continue If you did not set it up on first login, or if you did not get asked If you do ...
Check Status
Go to Element Security & Privacy settings Expand the Advanced section Look for All keys backed up
Export and Import E2E Room Keys
Element Web and Desktop Export Go to Element Security & Privacy settings Click Export E2E room keys Enter a secure passphrase and click Export Choose to save the file Select a directory on your computer Import Go to Element Security & Privac...
Reset Cross Signing
Only do this if you have forgotten or lost your cross signing backup passphrase. Please read through the entire document before starting to make sure you understand the consequences of doing this. If you have an active session If you DO NOT have an active ...
Verify new Login
When you log in to a new device/session, you must verify the login and connect it to cross signing and secret storage to access your backed up encryption keys for historical messages. This assumes you already have configured cross signing, see Set up Cross Sig...
Deutsch: Nutzung der eigenen Domain mit EMS
Matrix ist ein Chat-Protokoll, mit dem Nutzer*innen auf verschiedenen Servern miteinander chatten können. Deshalb ist, wie bei E-Mail-Adressen, der Server fester Bestandteil einer jeden Nutzer-Adresse: @jennifer:unternehmen.de. Nach dem @-Zeichen folgt der Ben...
Setting up Permalinks With the Installer
Element Extra Configurations Please go to the "Element Web" page of the installer, click on "Advanced" and add the following to "Additional Configuration": { "permalinkPrefix": "https://<element fqdn>" } Re-run the installer.
Setting up Delegated Authentication With the Installer
Delegated Authentication At present, we support delegating the authentication of users to the following provider interfaces: LDAP SAML OIDC CAS When enabling Delegated Auth, you can still allow local users managed by Element to connect to the instance Whe...
Setting up Group Sync with the Installer
What is Group Sync? Group Sync allows you to use the ACLs from your identity infrastructure in order to set up permissions on Spaces and Rooms in the Element Ecosystem. Please note that the initial version we are providing only supports a single node, non-fede...
Setting up GitLab, GitHub, JIRA and Webhooks Integrations With the Installer
In Element Server Suite, our GitLab, GitHub, and JIRA extensions are provided by the hookshot package. This documentation explains how to configure hookshot. Configuring Hookshot with the Installer From the Installer's Integrations page, click "Install" under ...
Installer fails on enabling addons
Issue The installer is stating that it's failed and I'm seeing messages like: skipping: [localhost] => (item=host-access) changed: [localhost] => (item=ingress) FAILED - RETRYING: [localhost]: enable addons (3 retries left). FAILED - RETRYING: [localhost]: en...
I can't upload files after updating to 0.6.1
Issue Can no longer upload files after upgrading my PoC environment to 0.6.1. Environment Ubuntu 20.04 Element Enterprise Installer 0.6.1 Resolution To resolve this issue, recursively change the permissions of the directory configured in parameters.yml as ...
Troubleshooting
Introduction to Troubleshooting Troubleshooting the Element Installer comes down to knowing a little bit about kubernetes and how to check the status of the various resources. This guide will walk you through some of the initial steps that you'll want to take ...
After upgrading to 1.0.0, postgres-0 is in CrashLoopBackOff state
Issue I upgraded my environment from 0.6.1 to 1.0.0 and now postgres-0 is in CrashLoopBackOff state: [user@element2 element-enterprise-installer-1.0.0]$ kubectl get pods -n element-onprem ... postgres-0 0/1 CrashLoopBackO...