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Issue We are seeing [karl1@element ~]$ kubectl get pods -n element-onprem NAME READY STATUS RESTARTS AGE server-well-known-8c6bd8447-fts78 1/1 Running 2 39h app-element-we...

Issue The installer is stating that it's failed and I'm seeing messages like: skipping: [localhost] => (item=host-access) changed: [localhost] => (item=ingress) FAILED - RETRYING: [localhost]: enable addons (3 retries left). FAILED - RETRYING: [localhost]: en...

Issue Can no longer upload files after upgrading my PoC environment to 0.6.1. Environment Ubuntu 20.04 Element Enterprise Installer 0.6.1 Resolution To resolve this issue, recursively change the permissions of the directory configured in parameters.yml as ...

Issue I upgraded my environment from 0.6.1 to 1.0.0 and now postgres-0 is in CrashLoopBackOff state: [user@element2 element-enterprise-installer-1.0.0]$ kubectl get pods -n element-onprem ... postgres-0 0/1 CrashLoopBackO...

Issue After installing Element On-Premise, I only have a postgres-0 in the element-onprem namespace: [user@element element-enterprise-installer-1.0.0]$ kubectl get pods -n element-onprem NAME READY STATUS RESTARTS AGE postgres-0 1/1 Runn...

Issue We are getting a 502 Bad Gateway Error from nginx when accessing Element Web. Environment Element Enterprise Installer 1.0.0 Red Hat Enterprise Linux 8.5 Resolution Allow access to ports 80 and 443 and enable masquerading in the firewall: sudo fire...

Issue I'm getting the following error trying to start dimension: Starting matrix-dimension url.js:354 this.auth = decodeURIComponent(rest.slice(0, atSign)); ^ URIError: URI malformed at decodeURIComponent (<anonymous>) at Url...

Issue Getting a connection refused when trying to upload images to the local registtry. "msg": "non-zero return code", "rc": 1, "start": "2022-05-26 10:37:08.441849", "stderr": "Error: Get \"https://localhost:32000/v2/\": dial tcp [::1]:32000...

Issue The installer fails with this error message: TASK [microk8s : convert from list to dict] *******************************************************************************************************************************************************************...

Issue After running the setup, the element web pod is stuck in ImagePullBackoff Environment Element Enterprise Installer 2022-08.01 Resolution It is necessary to uncomment the following variables in secrets.yml : dockerhub_username: dockerhub_token: If...

Issue While trying to load the hookshot configuration widget, I get: Error occured during widget load: Could not contact your homeserver. Your instance may be misconfigured. Environment Element Enterprise Installer 2022-10.01 Integrator Installed Hookshot...

Issue The installer is hanging at this step: 2022-10-20 18:41:25,994 p=304 u=element-user n=ansible | TASK [microk8s : Wait for microk8s to be ready] ******************************** Environment Element Enterprise Installer 2022-09.02 Red Hat Enterprise L...

Issue I am trying to log into the admin console, but cannot log in with the provided onprem-admin-donotdelete user as I am using delegated authentication. Environment Element Server Suite Resolution If you wish to give @bob:server.name admin access, then a...

Issue I need to be able to automate my install with configuration files and an unattended installation. I prefer to configure everything with the command line. Environment Element Enterprise Graphical Installer 2023-03.02 or Later Resolution You will need ...

Issue I am unable to allow Element's telemetry upload to take place and need to submit my telemetry data to Element. Environment Element Server Suite Resolution By default, ESS servers connected to the internet will automatically send telemetry to Element....

Issue I lost my EMS token and now I can't set up new installations. Environment Element Server Suite Resolution Browse to https://ems.element.io/on-premise/subscriptions and you will see a page with all of your subscriptions that looks similar to: For y...