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synapse-haproxy container in CrashLoopBackOff state
Issue We are seeing [karl1@element ~]$ kubectl get pods -n element-onprem NAME READY STATUS RESTARTS AGE server-well-known-8c6bd8447-fts78 1/1 Running 2 39h app-element-we...
Installer fails on enabling addons
Issue The installer is stating that it's failed and I'm seeing messages like: skipping: [localhost] => (item=host-access) changed: [localhost] => (item=ingress) FAILED - RETRYING: [localhost]: enable addons (3 retries left). FAILED - RETRYING: [localhost]: en...
I can't upload files after updating to 0.6.1
Issue Can no longer upload files after upgrading my PoC environment to 0.6.1. Environment Ubuntu 20.04 Element Enterprise Installer 0.6.1 Resolution To resolve this issue, recursively change the permissions of the directory configured in parameters.yml as ...
After upgrading to 1.0.0, postgres-0 is in CrashLoopBackOff state
Issue I upgraded my environment from 0.6.1 to 1.0.0 and now postgres-0 is in CrashLoopBackOff state: [user@element2 element-enterprise-installer-1.0.0]$ kubectl get pods -n element-onprem ... postgres-0 0/1 CrashLoopBackO...
After an install, I only have the postgres-0 pod!
Issue After installing Element On-Premise, I only have a postgres-0 in the element-onprem namespace: [user@element element-enterprise-installer-1.0.0]$ kubectl get pods -n element-onprem NAME READY STATUS RESTARTS AGE postgres-0 1/1 Runn...
Getting a 502 Bad Gateway Error When Accessing Element Web
Issue We are getting a 502 Bad Gateway Error from nginx when accessing Element Web. Environment Element Enterprise Installer 1.0.0 Red Hat Enterprise Linux 8.5 Resolution Allow access to ports 80 and 443 and enable masquerading in the firewall: sudo fire...
url.js:354 error starting dimension
Issue I'm getting the following error trying to start dimension: Starting matrix-dimension url.js:354 this.auth = decodeURIComponent(rest.slice(0, atSign)); ^ URIError: URI malformed at decodeURIComponent (<anonymous>) at Url...
Can't connect to local registry 127.0.0.1:32000
Issue Getting a connection refused when trying to upload images to the local registtry. "msg": "non-zero return code", "rc": 1, "start": "2022-05-26 10:37:08.441849", "stderr": "Error: Get \"https://localhost:32000/v2/\": dial tcp [::1]:32000...
Installer fails with AnsibleUnsafeText object has no attribute 'addons'
Issue The installer fails with this error message: TASK [microk8s : convert from list to dict] *******************************************************************************************************************************************************************...
Installer 2022-08.01 fails to pull element web into the cluster
Issue After running the setup, the element web pod is stuck in ImagePullBackoff Environment Element Enterprise Installer 2022-08.01 Resolution It is necessary to uncomment the following variables in secrets.yml : dockerhub_username: dockerhub_token: If...
Hookshot fails to display configuration widget
Issue While trying to load the hookshot configuration widget, I get: Error occured during widget load: Could not contact your homeserver. Your instance may be misconfigured. Environment Element Enterprise Installer 2022-10.01 Integrator Installed Hookshot...
Installer hangs on "microk8s : Wait for microk8s to be ready" task
Issue The installer is hanging at this step: 2022-10-20 18:41:25,994 p=304 u=element-user n=ansible | TASK [microk8s : Wait for microk8s to be ready] ******************************** Environment Element Enterprise Installer 2022-09.02 Red Hat Enterprise L...
How do I give a user admin rights when I am using delegated authentication and cannot log into the admin console?
Issue I am trying to log into the admin console, but cannot log in with the provided onprem-admin-donotdelete user as I am using delegated authentication. Environment Element Server Suite Resolution If you wish to give @bob:server.name admin access, then a...
How do I run the installer without using the GUI?
Issue I need to be able to automate my install with configuration files and an unattended installation. I prefer to configure everything with the command line. Environment Element Enterprise Graphical Installer 2023-03.02 or Later Resolution You will need ...
I need a new token!
Issue I lost my EMS token and now I can't set up new installations. Environment Element Server Suite Resolution Browse to https://ems.element.io/on-premise/subscriptions and you will see a page with all of your subscriptions that looks similar to: For y...