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Overview We do not recommend using self-signed certificates with Element Enterprise On-Premise, however, we recognize that there are times when self-signed certificates can be the fastest way forward for demo or PoC purposes. It is in this spirit that these di...

Overview If you are using the microk8s Single Node Installer and your site requires proxy access to get to the internet, making a few quick changes to your operating system configuration will enable our installer to access the resources it needs over the inter...

Issue I'm seeing this with the installer, but I don't have firewalld installed: 2022-08-15 15:52:20,258 p=33 u=element n=ansible | TASK [microk8s : Check that firewalld is started if installed] ******************************************************************...

Issue After installing integrator and browsing to it by hostname, I get the following error: Unable to initialise application. Failed to validate config: data/jitsi_domain must match format "hostname", data/jitsi_domain must be equal to constant, data/jitsi_...

Issue When updating my existing Element On-Premise instance, the installer fails with: 2022-10-05 10:44:11,992 p=48974 u=user n=ansible | [WARNING]: Unable to find '/home/user/.element-onprem-config/certs//ca.pem' in expected paths (use -vvvvv to see paths) ...

Issue While trying to load the hookshot configuration widget, I get: Error occured during widget load: Could not contact your homeserver. Your instance may be misconfigured. Environment Element Enterprise Installer 2022-10.01 Integrator Installed Hookshot...

Issue The installer is hanging at this step: 2022-10-20 18:41:25,994 p=304 u=element-user n=ansible | TASK [microk8s : Wait for microk8s to be ready] ******************************** Environment Element Enterprise Installer 2022-09.02 Red Hat Enterprise L...

https://ems-docs.element.io/link/690#bkmrk-what-telemetry-data-

Issue I am trying to log into the admin console, but cannot log in with the provided onprem-admin-donotdelete user as I am using delegated authentication. Environment Element Server Suite Resolution If you wish to give @bob:server.name admin access, then a...

Issue I need to be able to automate my install with configuration files and an unattended installation. I prefer to configure everything with the command line. Environment Element Enterprise Graphical Installer 2023-03.02 or Later Resolution You will need ...

Issue I am unable to allow Element's telemetry upload to take place and need to submit my telemetry data to Element. Environment Element Server Suite Resolution By default, ESS servers connected to the internet will automatically send telemetry to Element....

Issue I'm having an issue with Element's on premise server suite and need to know what data to collect to share with Element. Environment Element Server Suite (ESS) On-Premise Resolution The following data is helpful to collect for Element: For issues perc...

https://ems-docs.element.io/link/679#bkmrk-ess-subscription-cre

body, button, input, select, label, textarea { font-family: 'Inter', sans-serif; } .CodeMirror, pre, #markdown-editor-input, .editor-toolbar, .code-base { font-family: monospace; } .break-text, #sidebar, #content .button, ...