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Introduction to Troubleshooting Troubleshooting the Element Installer comes down to knowing a little bit about kubernetes and how to check the status of the various resources. This guide will walk you through some of the initial steps that you'll want to take ...

Issue Auditbot crashloops due OneTimeKey conflicts. You see logs such as One time key signed_curve25519:AAAAAAAAAAA already exists Environment ESS 24.04 and more Resolution #!/bin/bash SERVER_NAME=<server name> URL='https://<synapse fqdn>/_matrix/client/v3/ke...

Authentication configuration examples for LDAP, OpenID on Azure and SAML.                                                       Provided below are some configuration examples covering how you can set up various types of Delegated Authentication. For a more d...

If your Hookshot instance does not have E2EE support enabled but you still want to add it to an encrypted room, you can do this with a couple of caveats: You cannot send commands to Hookshot in the room as Hookshot cannot read any messages in the room Any m...

Take great care when modifying and running queries in your database. Ensure you understand what the queries do and double check that your query is correct. Incorrect queries can cause irrecoverable data loss. We recommend you familiarize yourself ...

Click Your Account and Manage Servers or click this link https://ems.element.io/user/hosting. Click the Hosts tab. Add an email address to the Trust and Safety contact field and click Save at the bottom. This contact should be a user with access to respond t...

To troubleshoot some issues, logs from your browsers' Network and Console tabs will be requested, please see the steps below to pull those logs. 🔧 Accessing Developer Tools Press F12 or Ctrl+Shift+I (Windows/Linux) Or Cmd+Option+I (Mac) Alternatively: Right-c...

Preparing to upgrade Download the .bin file and copy it onto the Jitsi ESS deployment element users' home directory (with the others) Use chmod +x ./element-installer-enterprise-edition-jitsi-cors-fix.bin to make the binary executable Make a backup of yo...