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Users Section By default the users section will display all active user accounts present on your homeserver, listing their Matrix ID followed by their Display Name and whether the user is a Synapse Admin. Navigating Users will be displayed in a list, defaulti...

What's supported and how to get in touch!                                                       Getting in touch Need some help? Simply log in to your EMS Control Panel with the EMS Account associated with your Element Server Suite Enterprise subscription. T...

Introduction to Troubleshooting Troubleshooting the Element Installer comes down to knowing a little bit about kubernetes and how to check the status of the various resources. This guide will walk you through some of the initial steps that you'll want to take ...

LTS 24.10 Changelogs and important Update Notes, always check here before upgrading!                   Upgrade Notes for the 24.10 LTS If you plan on upgrading to this LTS we always recommend upgrading to the latest patch version of your current LTS and then...

Installing Element Server Suite First-time installation, Upgrading or Reconfiguring ESS? See here for advice on getting started.                   First-Time Installation Make sure you've read the Requirements and Recommendations page so your environment is ...

Post-Installation Essentials You've installed Element Server Suite, what do you need to know? Check here for some essentials.                   End-User Documentation After completing the installation you can share our User Guide PDF to help orient and onboa...

Preparing Element Server Suite PoC Please reach out our Element Sales Team if you want to run a Proof of Concept for Element Server Suite. Note This guide is for running Proof of Concepts. We don't aim to show every feature here, we want to get you up and runn...

Requirements and Recommendations What do you need to get started, covering hardware, software and your environment?                                                       Software Element Enterprise Server Element Server Suite Download Page To download the in...

Initial configuration options specific to the installer, including how ESS should be deployed.                   Config: The first section of the ESS installer GUI is the Host section, here you will configure essential details of how ESS...

Detailed information on configuring homeserver Federation including Trusted Key Servers.                   Federation is the process by which users on different servers can participate in the same room. For this to work, all servers participating in a room m...

The Synapse configuration options for your Matrix Homeserver incl. registration & encryption.                   Config: Synapse is the Matrix homeserver that powers ESS, in this section you will be customising settings relating to your h...

Configuration options relating to the Integrator provided by ESS.                                                       Config: In the Integrator section you will find options to configure settings specific to the integrator which is use...

Configuration options for how ESS can communicate with your PostgreSQL database.                   Config: This section of the ESS installer GUI will only be present if you are using the Kubernetes deployment option or you have opted to ...

A detailed look at Delegated Authentication options available and setup examples.                                                       Config: In the Authentication section you will find options to configure settings specific to Authent...

Settings specific to the environment which you are deploying ESS into such as CA.                   Config: In the Cluster section you will find options to configure settings specific to the cluster which Element Deployment will run on t...