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Testing Dehydrated Devices

EMS Knowledge Base

Enabling Dehydrated Devices Support To enable the dehydrated devices feature Element Server Suite, follow these steps. Access the Admin Console Run the ESS Installer: ./element-enterprise-graphical-installer-YYYY-MM.VERSION-gui.bin Access the installer GU...

Synapse database troubleshooting

Element On-Premise Documentation LTS 23.10 Appendices

Room Retention policy enabled causes Synapse database to consume a lot of disk space Run the following command against synapse postgres database : \d+. On an installer-managed postgresql, you can access psql command using : kubectl exec -it -n element-onprem ...

Auditbot troubleshooting

Element On-Premise Documentation LTS 23.10 Appendices

Auditbot Viewing Error - Bad MAC This is a symptom that Auditbot Secure Storage got corrupted. It can happen if you try to change the passphrase of Auditbot through the UI for example. This procedure will make rooms history unable to decrypt in auditbot UI. Th...

Post-Installation Essentials

Element On-Premise Documentation LTS 24.04

You've installed Element Server Suite, what do you need to know? Check here for some essentials.                   End-User Documentation After completing the installation you can share our User Guide PDF to help orient and onboard your users to Element! Or ...

ESS Sizing Calculator

Element On-Premise Documentation LTS 24.04

Use this tool to understand the recommended resources for your desired ESS configuration.                   .better-spacing-for-sections { margin-block-start: 0em; margin-block-end: 0em; } .tri-layout-sides-content { display: none; } ...

Preparing Element Server Suite PoC

Element On-Premise Documentation LTS 24.04

Please reach out our Element Sales Team if you want to run a Proof of Concept for Element Server Suite. Note This guide is for running Proof of Concepts. We don't aim to show every feature here, we want to get you up and running most quickly. This guide is foc...

On-Premise Support Scope of Coverage

Element On-Premise Documentation LTS 23.10 Support Policies

For Element Enterprise On-Premise, we support the following: Installation and Operation (Configuring the Installer, Debugging Issues) Synapse Usage/Configuration/Prioritised Bug Fixes Element Web Usage/Configuration/Prioritised Bug Fixes Integrations Delegat...

Single Node Scope of Coverage Addendum

Element On-Premise Documentation LTS 23.10 Support Policies

List of what is supported for this setup exists. Element supports the installation of microk8s using our installer on all installer supported platforms. Element supports upgrading microk8s using our installer on all installer supported platforms. Element sup...

Helm Chart Installation

Element On-Premise Documentation LTS 24.04 Advanced Configuration

Introduction This document will walk you through how to get started with our Element Server Suite Helm Charts. These charts are provided to be used in environments which typically deploy applications by helm charts. If you are unfamiliar with helm charts, we'd...

Setting Up Jitsi and TURN With the Installer

Element On-Premise Documentation LTS 24.04 Integrations

Configure the Installer to install Jitsi and TURN Prerequisites Firewall You will have to open the following ports to your microk8s host (or k8s cluster) to enable coturn and jitsi : For jitsi : 30301/tcp 30300/udp For coturn, allow the following ports :...

Setting up Group Sync with the Installer

Element On-Premise Documentation LTS 24.04 Integrations

What is Group Sync? Group Sync allows you to use the ACLs from your identity infrastructure in order to set up permissions on Spaces and Rooms in the Element Ecosystem. Please note that the initial version we are providing only supports a single node, non-fede...

Setting up GitLab, GitHub, JIRA and Webhooks Integrations With the Installer

Element On-Premise Documentation LTS 24.04 Integrations

In Element Server Suite, our GitLab, GitHub, and JIRA extensions are provided by the hookshot package. This documentation explains how to configure hookshot. Configuring Hookshot with the Installer From the Installer's Integrations page, click "Install" under ...

Setting up Adminbot and Auditbot

Element On-Premise Documentation LTS 24.04 Integrations

Overview Adminbot allows for an Element Administrator to become admin in any existing room or space on a managed homeserver. This enables you to delete rooms for which the room administrator has left your company and other useful administration actions. Auditb...

Setting Up Hydrogen

Element On-Premise Documentation LTS 24.04 Integrations

Configuring Hydrogen From the Installer's Integrations page, click "Install" under "Hydrogen". For the hydrogen.yml presented by the installer, edit the file and ensure the following values are set: hydrogen_fqdn is the FQDN that will be used for accessing h...

Setting up On-Premise Metrics

Element On-Premise Documentation LTS 24.04 Integrations

Setting up VictoriaMetrics and Grafana From the Installer's Integrations page, click "Install" under "Monitoring" For the provided prom.yml, see the following descriptions of the parameters: If you want to write prometheus data to a remote prometheus instanc...

monitoring

Setting Up the Telegram Bridge

Element On-Premise Documentation LTS 24.04 Integrations

Configuring Telegram bridge On Telegram platform Login to my.telegram.org to get a telegram app ID and hash (get from ). You should use a phone number associated to your company. Basic config From the Installer's Integrations page, click "Install" under "Tel...

Setting Up the Teams Bridge

Element On-Premise Documentation LTS 24.04 Integrations

Configuring Teams Bridge Register with Microsoft Azure You will first need to generate an "Application" to serve connect your Teams bridge with Microsoft. Connect to Azure on https://portal.azure.com/#blade/Microsoft_AAD_IAM/ActiveDirectoryMenuBlade/Overview ...

Setting Up the IRC Bridge

Element On-Premise Documentation LTS 24.04 Integrations

Matrix IRC Bridge The Matrix IRC Bridge is an IRC bridge for Matrix that will pass all IRC messages through to Matrix, and all Matrix messages through to IRC. Please also refer to the bridges' specific documentation for additional guidance. For usage of the IR...

Setting Up the SIP Bridge

Element On-Premise Documentation LTS 24.04 Integrations

Configuring SIP bridge Basic config From the Installer's Integrations page, click "Install" under "SIP Bridge" For the provided sipbridge.yml, please see the following documentation: - `postgres_create_in_cluster`: `true` to create the postgres db into the k8s...

Setting Up the XMPP Bridge

Element On-Premise Documentation LTS 24.04 Integrations

Configuring the XMPP Bridge The XMPP bridge relies on the xmpp "component" feature. It is an equivalent of matrix application services. You need to configure an XMPP Component on an XMPP Server that the bridge will use to bridge matrix and xmpp user. On the ho...