Frequently Asked Questions

Account management

How do I reset my password?

Do I need an email address to register?

What is the username used for?

Can I register with a phone number?

Chat

How can I mention someone?

With what type of mentions will I get notified?

How do I send a file?

Can I upload a file from a mobile device?

How can I invite a contact to use Element?

Is there a way to know if a message has been read?

How can I search for a file or message?

Settings

How do I change my account settings?

How do I change my notification settings?

How do I set up email notifications?

How can I change my display name?

How do I reset my password?

Why would I need to associate an email address to my account?

Rooms

How can I change the settings for a specific chat or room?

Can I restrict the access of a room to a given set of people?

Can I limit the access of a room to people knowing its existence?

Can I make a room publicly discoverable?

Will anyone be able to join my room if I list it in the directory?

If I make the room accessible to anyone, will new joiners be able to read the history?

Why would I want to make the history visible to anyone?

What is a room address?

What is a favorite room?

What is a low priority room?

What is the “historical” section?

As a room admin, can I decide what members can do?

Privacy, abuse and notices

Please note that Element is a client that allows you to access any homeserver in the Matrix network, just like a browser allows you to access any website you want. Each homeserver has different approaches to Abuse Management and Privacy, which are out of Element’s control.

How is my personal data being used?

How do I report on content in Element?

How do I submit an abuse report?

How do I request a DMCA takedown?

End-to-end encryption

What is encryption?

What is end-to-end encryption?

Who can read my messages?

Why can't I read a message?

What is Key Backup?

Is it safe to back up my encryption keys to your servers?

How do I set up key backup?

How do I restore from key backup?

How do I request the key from another device via key share?

What is a 'device'?

What does it mean to verify or trust a device in Element?

Are all of my messages encrypted?

Can I search in encrypted rooms?

What does the red/green symbol mean at the top of the encrypted room?

Reporting bugs and requesting features

How do I submit a bug report?

How do I request a new feature?

Threads Beta

Why does my homeserver need to support threads?

How does the room list unread badge work in regards to threads?

How can I avoid missing messages posted to threads?

Why does the thread list unread badge show only a dot, and not an unread count?

Will the room list unread badge be incremented if someone sends a message in a thread I did not participate in?

Why does a thread show as unread even if I already read it on another device?

Where are the read receipts in my threads?

Are push/email notifications supported?


Revision #3
Created 2 August 2023 15:08:46 by Kieran Mitchell Lane
Updated 6 November 2024 12:51:52 by Kieran Mitchell Lane