# Support

<!-- Page description found under page header in Chapter View -->
<p hidden>What's supported and how to get in touch!</p>
<p hidden>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p>
<p hidden>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p>
<p hidden>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p>
<!-- `&nbsp;` used to prevent following text appearing in view -->

### Getting in touch

Need some help? Simply log in to your [EMS Control Panel](https://ems.element.io/user/hosting#/hosts) with the EMS Account associated with your Element Server Suite Enterprise subscription.

Then click the `Your Account` button, found at the top right of the page, then `Help & Support`.

[![](https://ems-docs.element.io/uploads/images/gallery/2024-08/scaled-1680-/image-1724335816124.png)](https://ems-docs.element.io/uploads/images/gallery/2024-08/image-1724335816124.png)

You'll be presented with a contact form:

[![](https://ems-docs.element.io/uploads/images/gallery/2024-08/scaled-1680-/image-1724335840505.png)](https://ems-docs.element.io/uploads/images/gallery/2024-08/image-1724335840505.png)

Please provide as many details as you can, once submitted, you should receive a confirmation email which you can reply to with any additional information.

### Scope of Coverage

- Installation and Operation (Configuring the Installer, Debugging Issues)
- Synapse Usage/Configuration/Prioritised Bug Fixes
- Element Web Usage/Configuration/Prioritised Bug Fixes
- Integrations
  - Delegated Auth (e.g. OIDC/SAML/LDAP) (Add-on)
  - Group Sync (LDAP, AD Graph API, SCIM supported) (Add-on)
  - Our Monitoring Stack (Prometheus, Grafana)
  - Github / Gitlab
  - JIRA
  - Webhooks 
  - Jitsi
  - Sliding Sync Proxy
  - AdminBot (Add-on)
  - AuditBot (Add-on)
  - XMPP, IRC and Telegram Bridges

The following items are ***not*** included in support coverage:

- General Infrastructure Assistance
- K8s Assistance
- Operating System Support
- Postgresql Database Support

#### Singlenode Deployments

- Element does not support deployment to a microk8s that was not installed by our installer.
- Element does not provide a backup solution.
- Element does not provide support for any underlying storage.

#### Kubernetes Deployments

- Element does not support deploying the installer created postgresql in a kubernetes environment. 
- Element requires that you deploy postgresql separately in a kubernetes environment, external to your Element deployment