On-Premise Support Scope of Coverage For Element Enterprise On-Premise, we support the following: Installation and Operation (Configuring the Installer, Debugging Issues) Synapse Usage/Configuration/Prioritised Bug Fixes Element Web Usage/Configuration/Prioritised Bug Fixes Integrations Delegated Auth (e.g. OIDC/SAML/LDAP) (Add-on) Group Sync (LDAP, AD Graph API, SCIM supported) (Add-on) Our Monitoring Stack (Prometheus, Gafana .. ) Github / Gitlab JIRA Webhooks Jitsi Sliding Sync Proxy Adminbot (Add-on) Auditbot (Add-on) XMPP, IRC and Telegram Bridges For Element On-Premise, we support the following: Installation and Operation (Configuring the Installer, Debugging Issues) Synapse Usage/Configuration/Prioritised Bug Fixes Element Web Usage/Configuration/Prioritised Bug Fixes Integrations Github / Gitlab JIRA Webhooks Jitsi The following items are not included in support coverage: General Infrastructure Assistance K8s Assistance Operating System Support Postgresql Database Support For single node setups, the following also applies: Element does not support deployment to a microk8s that was not installed by our installer. Element does not provide a backup solution. Element does not provide support for any underlying storage. For kubernetes deployments, the following also applies: Element does not support deploying the installer created postgresql in a kubernetes environment. Element requires that you deploy postgresql separately in a kubernetes environment, external to your Element deployment.