Add Email to Your Account

  1. Go to Element All settings

  2. Enter your email address and click Add

  3. When you get this message, check your email

  4. Click the link in the email. Make sure it opens in another tab/window, leaving your Element client where it is

  5. When you get this message, you can close the verification tab/window and return to Element

  6. Go back to Element and click Continue

  7. Enter your account password or confirm using SSO, then click Continue

  8. If all worked correctly, your new email should now show up under the Email addresses section in Element settings. If not, something went wrong and you need to try again

Change Account Password

Resetting the account password will log out all your sessions. Before doing this, make sure that

If you know your current password

  1. Go to Element All settings

  2. Enter your current password and your new password

  3. You might want to export your E2E room keys. Just to be on the safe side in case something goes wrong. See also Export and Import E2E Room Keys

  4. Click Continue.
    Note: This warning is outdated, see this issue

  5. Click OK

  6. You now need to sign in again on all your other devices

If you do not know your current password

Note, this will only work if you have an email address attached to your Matrix account. If you do not have an email address attached, contact the administrators of your homeserver. (support@matrix.org does not reset passwords in any circumstance)

  1. Sign out of Element

  2. Click Sign out

  3. Click "Not sure of your password? Set a new one"